Kumashiroya / Contact
Talk to a manager
Every booking goes through a personal manager who confirms your sailing, cabin, ticket type and payment. The quickest way to start is the ticket request form.
[email protected]
For questions about sailings, cabins, prices and casino tickets, and for complaints.
09:00–18:00 SGT
Singapore Time (UTC+8). That is 03:00–12:00 in Norway during the summer sailings. Requests sent outside these hours are answered on the next working day.
After you send a request
What happens next
- A manager contacts you by email or phone to confirm the details.
- They check availability, including the 90 casino tickets per sailing.
- They arrange payment: in full within 3 working days, or a 30% deposit and the balance 30 days before departure. Nothing is charged by the website.
Kumashiroya Cruise Bookings Ltd
Registered office: 10 Anson Road, #22-15 International Plaza, Singapore 079903
UEN: 202418765K
Complaints: [email protected]
See also our booking terms and privacy policy.
The casino is only for guests aged 18 or over who hold a cruise + casino ticket. Gambling involves the risk of losing money; set a limit before you play. Responsible gaming and helplines.