Frequently asked questions

Only guests aged 18 or over who hold a cruise + casino ticket for the sailing. Valid government-issued photo ID is checked at the door every evening. Nobody under 18 is admitted, not even as an observer or with a parent.

Yes. Guests under 18 travel on a cruise ticket, which includes every on-board experience except the casino.

We cannot issue a casino ticket on that request. You can still request a cruise ticket without casino access.

No. Casino tickets are sold before departure only, and a cruise ticket cannot be upgraded on board or at the casino door.

You will not be admitted. If your age cannot be proved, or you are refused entry to the casino, the casino fee is refunded in full within 5 working days.

There are 90 casino tickets per sailing, and no more than 60 guests can be inside the casino at one time. When the room is full, you wait in the fireplace lounge.

Your cabin, meals according to the programme, port fees and the on-board entertainment described on this site. Casino entry needs the cruise + casino ticket. Not included: shore excursions, extra transfers, tips, alcohol, Wi-Fi, travel insurance and visas.

In Geiranger: a glacier-view walk or a guided fjord kayak trip. In Tromsø: the cable car up Mount Storsteinen, the Arctic Cathedral or a coastal boat trip. From Honningsvåg: the North Cape plateau. See the route for port times.

No. Shore excursions, including the guided fjord kayak trips, are not included in the ticket price. Your manager can tell you what is available on your sailing and what it costs.

Yes, during the port times shown on the route. Be back on board by the all-aboard time printed in the daily programme.

Send a request on the tickets page. A manager contacts you to confirm the details, check availability and arrange payment. The booking is confirmed only after that.

Nothing is paid on this website. Your manager arranges payment by bank card (Visa, Mastercard) or bank transfer; in some cases PayPal, Apple Pay or Google Pay are also possible. There are two options: pay in full within 3 working days after booking (option A), or pay a 30% deposit at booking and the balance 30 days before departure (option B). For bookings made less than 30 days before departure, only option A applies. Prices are fixed, per person, in US dollars.

Yes, in writing. More than 60 days before departure you get a full refund minus a 5% administration fee. From 30 to 60 days before departure, 30% of the price is retained. Less than 30 days before departure, 70% to 100% of the price is retained. The full rules are in our booking terms.

By email at [email protected] or by phone at +65 6812 3456, 09:00–18:00 Singapore Time (03:00–12:00 in Norway during the summer). After you send a request, your manager contacts you first. See the contact page.

A passport valid for at least 6 months after the return date. You arrange any visa or entry permit yourself; check the official consulate websites of the countries on the route at least 30 days before departure. Casino guests also show photo ID at the casino door every evening.

Probably not in June or July. North of the Arctic Circle those sailings run under the midnight sun, and the sky is too bright for the aurora. On the August sailing the nights start to darken and the aurora becomes possible, but it is never guaranteed. The top-deck sky watch runs every night either way.

Around midsummer, north of the Arctic Circle, the sun stays above the horizon all night. On the June and July sailings you get daylight around the clock in Tromsø and at the North Cape. Inside cabins and blackout curtains help you sleep.

Layers: a warm mid-layer, a windproof and waterproof jacket, a hat and gloves. Summer days on deck usually range from 5 to 15 °C, with wind at sea and at the North Cape.