Gambling involves the risk of losing money. The casino is open only to adults with a casino ticket. Play responsibly
KumashiroyaPOLAR CRUISE · 60°N–71°N

Kumashiroya / Responsible gaming

Responsible gaming

Gambling involves risk, and you can lose money. Play only for entertainment, only with money you can afford to lose, and never to win back what you have lost.

Our rules

How the casino works

  • The casino is for guests aged 18 or over. Photo ID is checked at the door every evening.
  • Only guests holding a cruise + casino ticket are admitted. Guests with a cruise ticket without casino access are not.
  • Casino tickets are limited to 90 per sailing, with no more than 60 guests inside at one time.
  • Casino tickets are sold before departure only, so the decision is made calmly at home, not on impulse at sea.
  • We do not sell casino tickets to anyone who tells us a guest on the request is under 18.
  • No credit and no cash advances for gaming on board.
Help on board

Ask at any time

  • Set a limit. Agree a spending limit for the whole voyage with the cashier on your first evening.
  • Take a break. Ask any member of staff for a one-night time out.
  • Exclude yourself. Ask at the cashier or guest services to be excluded for the rest of the voyage. It cannot be reversed before you disembark.
  • Talk to someone. Casino hosts are trained to listen in private and can share the helplines below.

Free, confidential help

Helplines and support

If gambling is causing problems for you or someone close to you, these organisations can help. Most services are free and available every day.

  • Gamblers Anonymous International

    Peer-support meetings (in person, online and by phone). National hotline (US): 855-222-5542.

    www.gamblersanonymous.org

  • GamCare (UK)

    National Gambling Helpline: 0808 8020 133. Free, 24 hours a day, every day.

    www.gamcare.org.uk

  • Gambling Therapy

    Free online support with trained therapists. No phone line; use the contact form on the site.

    www.gamblingtherapy.org

  • National Council on Problem Gambling (US)

    National helpline: 1-800-MY-RESET (1-800-697-3738). Call, text or chat, 24/7. The older 1-800-522-4700 still works.

    www.ncpgambling.org

  • Gambler’s Help (Australia)

    Helpline: 1800 858 858. Free, 24 hours a day, across Australia.

    www.gamblinghelponline.org.au

If you are worried about someone else, these services support family members and friends too. If you are in immediate danger, call your local emergency number.

Warning signs

When it stops being fun

Problem gambling can affect anyone. Be honest with yourself if you notice any of these:

  • Spending more money or time than you planned
  • Chasing losses, or playing to win back money
  • Hiding how much you spend or how long you play
  • Borrowing money or selling things to keep playing
  • Feeling anxious, irritable or low when you are not gambling
  • Gambling getting in the way of family, work or sleep

Simple habits

Keep it a night out

  • Decide your limit before you walk in, and leave your bank cards in the cabin.
  • Count any money you spend as the price of the evening, not an investment.
  • Watch the clock: every table and machine in our casino shows the time.
  • Avoid playing when you are tired, upset or have been drinking.
  • Never gamble to solve money problems.